🏠 CE-STORY – Corporate Information & Sales Policy

About Us

CE-STORY was established to bring quality, elegance, and comfort to your living spaces.
All of our products undergo strict quality control processes to ensure that you receive only the best.
We prioritize customer satisfaction and are committed to providing a transparent and reliable shopping experience.

Delivery Time

Orders are shipped within 3 to 7 business days after payment confirmation.
Your items are securely dispatched through our contracted shipping partners.
Once your order is shipped, you will receive a notification message containing delivery details.

Return & Exchange Policy

Customer satisfaction is very important to us; however, due to our production and logistics processes, refunds are not available.
Instead, we offer product exchange under the following conditions:

  • Exchange requests must be made within 3 days of receiving the product.
  • Exchanges are only accepted for damaged, defective, or incorrect items.
  • The item must be unused, undamaged, and returned in its original packaging.
  • Once approved, the replacement product will be shipped promptly.

Warranty & Product Quality

All of our products are covered by a warranty against manufacturing defects.
Minor variations in tone or texture caused by natural materials are considered normal and within our quality standards.

Contact Information

For any questions, suggestions, or support requests, please contact us:

📞 Phone: +43 664 99546965
📧 Email: info@ce-story.com
🌐 Website: www.ce-story.com
📍 Address: Hadikgasse 64 – 1140 Wien – Österreich

Legal Notice

CE-STORY operates in full compliance with the applicable distance sales regulations, consumer rights, and e-commerce laws.

Privacy & Data Security

Your personal data is used solely for order processing and delivery purposes.
We never share or sell your information to third parties under any circumstances.

Thank You

At CE-STORY, we sincerely appreciate your trust and preference.
We remain committed to providing you with high-quality products and exceptional service in every order.

İs